Free tool
Polite WhatsApp and email messages for every stage of a job, from asking for the deposit to a firm follow-up. Fill in your details and copy.
Opens WhatsApp straight to them.
Made in your browser: nothing you type is sent to us or stored. Anything left empty shows as [brackets] to fill in.
When you confirm the order
Hi [name], thank you for confirming your piece with us! To get started, the deposit is [amount] (invoice [invoice no.]), due by [date]. You can pay by PayNow with reference [invoice no.]. Thank you! [your business]
A day or two after the deposit was due
Hi [name], just a gentle reminder that the deposit of [amount] for your piece (invoice [invoice no.]) was due on [date]. We'll start as soon as it's in. You can pay by PayNow with reference [invoice no.]. If you've already paid, thank you and please ignore this! [your business]
A few days before collection
Hi [name], good news: your piece is almost ready! The balance is [amount] (invoice [invoice no.]), due by [date], before collection. You can pay by PayNow with reference [invoice no.]. Thank you! [your business]
When the work is done
Hi [name], your piece is ready for collection! The balance of [amount] (invoice [invoice no.]) is due before collection. You can pay by PayNow with reference [invoice no.]. Let me know a time that suits you. Thank you! [your business]
1–3 days after it was due
Hi [name], hope you're well! Just a friendly reminder that the balance of [amount] for invoice [invoice no.] was due on [date]. You can pay by PayNow with reference [invoice no.]. If you've already paid, thank you and please ignore this. [your business]
About a week after it was due
Hi [name], following up on invoice [invoice no.]: the balance of [amount] is now a week overdue. Could you let me know when you'll be able to pay? If something's come up, just tell me and we can work something out. You can pay by PayNow with reference [invoice no.]. [your business]
Two weeks or more after it was due
Hi [name], the balance of [amount] for invoice [invoice no.] has been outstanding since [date] and I haven't been able to reach you. Please settle it by [new date] or reply to let me know your plan. We'll keep your piece until it's paid. You can pay by PayNow with reference [invoice no.]. [your business]
Keep it calm and factual. This is a template, not legal advice.
As soon as the payment is in
Hi [name], we've received your payment of [amount] for invoice [invoice no.]. Thank you! Your receipt is attached. [your business]
Tired of pasting these for every late customer?
Lunas sends reminders automatically, with the invoice and a PayNow QR. Your customer taps “I've paid”, you check your bank and confirm, and the reminders stop.
Most customers who pay late haven't decided not to pay; they've forgotten, or the payment got stuck behind other things. A friendly message a few days before the due date, with the amount and how to pay, gets most balances in without any chasing. The follow-ups are for the rest.
Put the invoice number in every message and ask customers to use it as the PayNow reference. Then the payment shows up in your bank with that reference, and you know exactly which order it's for, instead of relying on a screenshot. See the free PayNow QR generator to make a QR with the amount and reference built in.
Remind them before it's due, not after: tell them the work is almost ready, the amount, the due date and how to pay. Most late payments are forgotten, not refused.
A few days before the due date, then 1–3 days after, then about a week later. Keep the last one calm and factual, with a clear new date.
Yes. The easier it is to pay, the sooner they pay. Add your UEN or mobile and the invoice number as the reference, so you can match the payment in your bank statement.
These are message templates, not legal advice. If a customer won't pay, get advice before taking further steps.
Templates only, not legal advice. PayNow is a trademark of its owner; Lunas is not affiliated with the Association of Banks in Singapore or any bank.